When delivering RETURN, your role is to:
- Build rapport in a natural, non-judgemental way
- Listen actively and attentively
- Respond with empathy
- Allow the patient to lead the conversation
This involves taking time to understand:
- What has prevented routine or stabilisation attendance in the past
- How the patient has come to be in urgent dental care
- What concerns, fears, or practical barriers they are experiencing
The goal is not to judge, correct, or persuade.
The goal is to listen and understand.
