Part 3: Building Confidence

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Audio recording of a real RETURN interaction.

This audio recording is of a real delivery of RETURN. You will hear a real interaction between a dental nurse and a patient. Pay attention to the tone of the conversation, the use of open and non-judgmental language as well as the patient-centrered focus.

It demonstrates how to use clear communication, supportive language, and a structured approach to guide the patient. It also shows that there is no script for RETURN. Be led by the patient.

As you listen, pay attention to how the nurse introduces the intervention, checks understanding, responds to the patient’s concerns, and encourages positive behaviour change.

Time commitment: 14 minutes

Experiences with RETURN

Here is what one dental nurse said about their involvement in RETURN:

“Being part of RETURN has given me more confidence, and I am much better at talking to patients now. Using the booklets has given me a better use of language and the training helped me to put the patient first and really hear what they’re saying. I ask all my patients about their barriers now – that wouldn’t have occurred to me before. Even just asking patients what they’re worried about and asking them to think through what can be done to change that is such a powerful thing. This is probably one of the best things I have ever done and hopefully this will be a thing of the future”

- RETURN Patient

These short videos feature dental team members reflecting on their experiences with delivering RETURN.

Time commitment: approximately 5 minutes

Part 3: Building Confidence

Audio recording of a real RETURN interaction.

Experiences with RETURN

Back to Part 2: Preparing

Next to Part 4: Chairside Prompts