Free online training for dental teams is available.
Training to support delivery of RETURN is available through this website.
Core training is provided as an e-learning module, with CPD available for those who complete it.
Supportive training aides are also provided. You can access these here
RETURN was designed for dental nurses, reflecting their unique position within the dental team in patient communication.
However, the training is suitable for any patient-facing member of the dental team.
What the training covers
- the purpose and evidence base of the RETURN intervention
- how the intervention was developed and evaluated
- how to use the RETURN resources in practice
- how to support a non-judgemental, patient-centred conversation
The training focuses on practical delivery, helping dental team members feel confident delivering RETURN.
Designed for busy clinical settings
The training has been designed to be:
- flexible and self-paced
- revisited as needed
This approach supports use across different urgent dental care settings and allows teams to incorporate training into induction, service development, or ongoing professional development.
Supporting consistent delivery
The training complements the RETURN resources by:
- demonstrating how the materials can be used during an urgent appointment
- clarifying the intended structure of the conversation
- reinforcing key principles such as using open questions, active listening, and empathy
What dental nurses thought about the intervention
Below are some short videos featuring dental nurses who delivered RETURN during the research trial.
In these videos, dental nurses reflect on:
- what it was like to deliver RETURN in real-world urgent dental care settings
- how the intervention fitted within usual workflows
- what helped them feel confident having behaviour change conversations
- how patients responded to RETURN
You can explore the RETURN intervention and supporting resources directly through this website.