Why listening is central to RETURN?

Research shows that people are more likely to engage when they:

  • Feel listened to
  • Are involved in decisions
  • Are supported to find their own solutions

In RETURN, patients are given time to:

  • Talk about their experiences
  • Reflect on what has stopped them attending in the past
  • Begin thinking about what might help in the future

Your role is to create space for this conversation.

“Instead of solving problems for people, you’re giving them the space to make changes for themselves.”
- RETURN Team
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